Even after installing the necessary drivers for their Epson printer, users using Windows 10 continue to get the message “Epson Printer Offline.” If you are one of those who are having this issue, you can begin debugging this error by looking at the hardware first.
Hardware inspection of your Epson printer
- As obvious as it may seem, you must first make sure that the printer is turned on. Most models include a light to let you know when this is the case.
- Make sure the printer cord is correctly connected to the computer if you’re using a wired printer.
- Make sure the connections are firmly in place at both ends, and inspect the cable for any evident damage.
- Make sure your wireless printer is logged onto the network if you’re using one.
- Run the printer’s wireless connectivity test to examine your Epson printer’s wireless connection.
- To obtain the printer status/connection report, adhere to the methods below.
- Turn on setup mode.
- network settings, then
- Choosing Confirm Network Settings
- Verify the status of the connection.
- Make a note of the printer’s IP address (which means it is connected)
- Press Start to print out the status report.
- The Printer Status page will now print on your Epson printer.
Software upgrades for Epson printers
Once your printer connection has been verified, you should see if you have updated your printer software. Follow the below-listed troubleshooting methods to verify your printer software:
Steps 1 – Disable the security software
- Look for an antivirus icon in the Windows notification area
- Right-click on the icon and check for options such as Stop, Disable or something similar
- If you don’t find any such option, open the antivirus program and look for the option to disable or stop the security software
Step 2 – Make the Epson printer your default printer
- Click Start
- Click Control Panel
- Click Devices and Printers
- right-click Epson printer in the list
- Click Set as default printer
Step 3 – Install Windows Update KB3147458
Microsoft has released an update to resolve printer problems faced by users. This particular update prevents many wireless printers from going offline. Check your computer to see if it has the KB3147458 update installed by following steps set out below:
- Go to desktop and type windows update in the search box
- Click on search for an update in the list
- In the Update & Security window, select Windows update and click on Advanced option
- In the Advanced options window, select view your update history
- You will now see the updates installed, look for KB3147458 in the list
- If you don’t find KB3147458 in the list, go to Microsoft.com and search for Windows Update KB3147458, download and install it. Restart your computer after installing the update and see if the issue persists
- If the KB3147458 update is installed, uninstall and reinstall your Epson printer again.
After reading this post, your Epson printer problems should be resolved. If not, feel free to contact our printer error us as specialists .